If you have a transcription program at your hospital or practice, it is almost certain that you are facing on or more of the following problems:

1. No consistency in service level…quality and TAT do not meet consistently meet requirements;

2. In order to get good service, must constantly police company;

3. Unresponsive to service issues;

4. Inflexible when it comes to big issues…new service lines, additional volume;

5. Lacking accountability.

1. No consistency in service level…quality and TAT do not meet consistently meet requirements.

   Solution: Via iD3, iData hires, develops, and keeps the best people so we maintain high service levels for years. Happy employees = quality products!  Many of our employees have been with us for 10 years or more!

2. In order to get good service, must constantly police company.

   Solution: Data polices itself. We methodically and voraciously grade our people and quality weekly with reports back to our customers.

3. Unresponsive to service issues.

   Solution: 15-minute response on emails 24 x 7, phone response available 24 x 7. We are harder on ourselves that you will be!

4. Inflexible when it comes to big issues…new service lines, additional volume.

   Solution: Can have a new customer or service line up and running in 2 weeks. This is not a cheesy sales pitch, but proven by our historical performance!

5. Lacking accountability.

   Solution: Hold ourselves accountable. If we are late based on agreed upon SLA, the report is free. Will grade our reports based on your standards and provide monthly reporting showing the same.