Before you earnestly launch into your “To Do” list you created at the end of 2016, do yourself a favor and PAUSE!
Surely you’ve created a list (at least in your mind) that more-or-less hits the mark on critical near-term goals, but have you considered that we – the human types – are creatures of habit and often govern our actions based on past experience? We are so engrossed in the weeds, the details, the urgent, that we fail to step back and reconsider the view from afar. You see, the beginning of a New Year should compel all of us to ask, “What can I do better?”, “What should I do more of?”, and “What should I do less of?” In other words: What should change!
It is with this posture that I ask you to reexamine your core business relationships with transcription or coding partners (and notice I said partners, not “vendors”).
Definition of Partner (according to Meriam-Webster): noun part·ner \ˈpärt-nər also ˈpärd-\. Archaic. 1. one that shares. 2a. one associated with another especially in an action. b. either of two persons who dance together. c. one of two or more persons who play together in a game against an opposing side. d. person with whom one shares an intimate relationship.
Simply put, partners are people that share, do things together, dance and play together.
At iData Medical, we are not your stereotypical medical documentation company, and we certainly do not view ourselves as “vendors”; rather we are partners. Truth is, that many medical documentation companies do a good job. But what sets us apart? What do we do that’s better? What differentiates us from the rest. It’s simple: Our people. Companies like ours have software, processes, policies, etc. But our biggest and most valuable assets are our human assets – our work force. Talented people are our differentiator!
This forms that basis for our iD3 philosophy. We have reduced our entire business DNA to three distinct concepts:
Client ID – We will get the right people in place to serve you.
Every organization is different. In one hospital or medical practice, the IT department may be really involved in projects, and in others not so much. The CFO may be hands-on in a hospital system, or the Health Information Managers might be left to make the tough choices. We work to understand your organizational DNA, and we set in place a plan for long-term success. Our list of gratified clients isn’t only long, but most partnered with us for almost a decade.
Workforce ID – Because great results starts with a great talent.
Based on your identified needs in the Client iD process, we select the workforce that can deliver. We are superlatively selective in our hiring practices: We hand-select professionals from our team of fully-vetted high-gear human assets. We have learned that intelligent and satisfied professionals provide exceptional, consistent, and reliable work. Exceptional technologies and processes abound. It is our human, intelligent assets that are our differentiator. Front loading the right team skill level to successfully service your account, and we ensure that ongoing training and support aligns with your ongoing goals. In the end, we prefer (and value the wisdom of) paying now, not later.
Secure ID – Your standards are our first priority.
A globally-recognized Information Security Standard like ISO 27001 is not a one-size fits all in a privacy-starved market place. Your IT department or other constituents sometimes have security protocols and requirements that are unique. Your organization also quite likely has different ways of using technology and software. We assess those use cases and your unique requirements, and set a security program in place to give you peace of mind, ensure strict and audit-certified HIPPA compliance, and keep everyone happy.
And to top things off, we very often can do all of this at a decisively competitive price.
So, how about we talk and see how iData can partner with you? In 2017, do things differently and Leverage the Power of iD3!